Robots will have the ability to determine patient priority in the NHS after being taken over by the service to help clear backlogs of waiting lists.
Automated calls are used by the health department to assess people waiting for surgery and to prioritize their urgency to speed up referral processing.
Under the plan, more than 100,000 NHS staff could be trained in programming and the making of sons to reduce the bureaucratic burden.
The NHS is turning to an automated system to clear Covid backlogs, speed up referrals and improve patient care.
Automated calls are used by the health department to assess people waiting for surgery and to prioritize their urgency to speed up referral processing (stock photo).
But the risk of error is very real after 1,800 patients were accidentally deleted from a hospital list because the robot’s “storage capacity” was full.
The Barking, Havering and Redbridge University Hospital NHS Trust apologized for the error and promised increased monitoring of staff.
Pilot projects are at an early stage, but one major company told the Telegraph that the NHS wants to automate around 100 areas.
However, studies have shown that 15 percent of patients on waiting lists no longer needed the treatment they were waiting for, but 10 percent of cases required more urgent treatment.
Bots is already being used on hospital waiting lists in Lancashire and South Cumbria with 30,000 patients due to be assessed by March.
There is great concern about the response of older people to the automated call system.
Under the scheme, more than 100,000 NHS staff could be trained in programming and the making of sons to reduce the bureaucratic burden (stock photo).
Activist Dennis Reed, of Silver Voices, an aging support group, told the Telegraph: “I am really concerned about the risk of error and the fact that automated responses will not be able to deal with the complexities of healthcare.
“I think it can be confusing and frightening for many older people to receive automated calls like this. Many will fear it is a scam and not know what to do about it.’
The news comes as the country’s top ER doctor told the Telegraph that NHS 111 was sending too many people to emergency rooms because its computer algorithm was “too risk-averse”.
December was the “worst ever” in emergency departments, with waiting times in most wards exceeding 24 hours, Dr. Adrian Boyle, president of the Royal College of Emergency Medicine, to MPs.
“In terms of how we deal with people who could be cared for elsewhere, the most important thing we need to do is to improve NHS 111,” said Dr. Boyle the MP.