Booking.com customers are being warned to ignore “scam emails” and messages from the company’s official email addresses after the holiday sites’ email system was hacked.
Surprised customers received emails from noreply@booking.com threatening to cancel their upcoming stay unless payment was made within 12 hours.
Travelers are bombarded with misleading emails and messages on the Booking.com app asking for payment confirmation.
A TikTok user named nandinigotbored used the platform to warn others in a video sharing her own experiences.
She said: “I think I’m pretty careful and well aware of these things, but this one fooled me and now I’ve lost 200 pounds.”
TikToker nandinigotbored was duped of ₹200 by the scammers
Booking.com denies it was hacked and instead blames the lack of security of its hotel partners’ emails.
The hotels deny that this could have happened from their end.
Nandini received a notification saying, “This hotel has sent you a message. Click here and a copy of this will also be included in your email.”
“I clicked on it and opened the actual Booking.com app.” For me this was not unusual because if you booked a room but did not pay in advance, you will usually be asked to provide the details for check-in valid card and this in turn will be in the official Booking.com application be displayed. so you must not find it strange.’
It also said she would not be charged for this transaction, but shortly afterwards she discovered she had been charged £200.
TikToker Lara Battigelli was also scammed out of nearly £2,000 by the travel website.
Another TikToker, Lara Battigelli, was also almost conned out of £2,000 by the travel website.
She said on the platform: “Booking.com almost cheated me and it was a very sophisticated scam that came through the app and I almost fell for it.”
“I work in technology and am used to seeing them come in, but this came as news about the hotel I booked for my honeymoon.”‘
She said that the 12:00 deadline seemed a little strange to her, so she delayed confirming a payment.
She shared how she later saw other users on TikTok talking about the scam.
Several customers tagged the holiday booking site on X, formerly Twitter, to express their frustration.
Serena Chang wrote: “Really frustrating experience with Booking.com – scammers infiltrated their site and sent messages through their site.”
“Losing a lot of money.” Booking.com can’t seem to help, they just paste the answers that don’t answer my question.
Another user said: “Yesterday I was attacked by the same scam for 219 euros. The scammers infiltrated the Bookings.com messaging system, so it looks like the message came from them.” They have known this for at least 3 days. Just look at their share prices!’
Rod Strother said: “I was recently scammed by the platform. I received a message that the hotel needs to update my credit card information. I only provided it to inform the bank that it suspected fraud. Booking.com refuses to accept responsibility for an apparent data breach.”
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James is an author and travel journalist who writes for The Fashion Vibes. With a love for exploring new cultures and discovering unique destinations, James brings his readers on a journey with him through his articles.
