Where does the low-cost airline Wizz Air come from? was named the worst short-haul airline and came last in a ranking led by Jet2.
The 2023 rankings are based on a survey conducted by the consumer champion of more than 8,000 UK travelers who were invited to rate the airlines they use on a range of criteria including customer service, value for money and boarding experience.
Budapest-based Wizz Air received a customer rating of 48 percent, an overall score that “Which?” marked as “scary”.
Which? revealed: “Travellers gave it just one star out of five for the boarding experience, as well as the cabin environment and seating comfort – not surprising as the airline has some of the least generous legroom among airlines. [we have] investigation. The airline’s seat height, i.e. the distance between two rows in standard economy, is even five centimeters smaller than that of its low-cost competitor Ryanair.”
Wizz Air did not achieve more than two stars in any of the remaining categories, including value for money and customer service.
On the plane: Above are the full results of the Which? listed among short-haul airlines for 2023
Which? says: “One disgruntled customer reported that their flight was ‘an unpleasant experience’ and that there were constant complaints of delays. Data from the Civil Aviation Administration (CAA) showed the airline was one of the worst offenders on schedule last year, with just 56 per cent of flights arriving on time. Of the short-haul airlines included in the study, only Tui fares worse in terms of punctuality with less than half (45 percent) of the flights.”
Which? notes that Wizz Air has grown rapidly, but that “the growth has not been without disruption and uncertainty for passengers, as routes are often disrupted or suspended altogether”.
“Last April,” Which? says: “It has launched a number of new routes from Cardiff Airport before it is announced most will be withdrawn from the market in the winter – although many customers have already booked. The CAA has also previously expressed concern about the large number of complaints lodged against the airline through the Alternative Dispute Resolution Scheme and the courts.”
Ryanair (52 percent), Eurowings (53 percent), British Airways (56 percent) and Lufthansa (57 percent) landed just ahead of Wizz Air.
Which? revealed that Ryanair “was awarded a combination of one and two stars, including just one star for boarding experience, seat comfort, food and beverage and cabin environment, with one respondent summarizing their experience as “simply appalling”.
However, there is good news for the Irish airline.
Which? continues: “Customers rated both the customer service and the value for money on offer higher, giving three stars in each of these categories, with passengers praising the “good, competitive prices”.
The consumer rights advocate adds that “the airline was also remarkably more reliable than the overall survey average, with just 0.5 percent of its flights canceled with less than 24 hours’ notice – something it shares with some of the top-rated shared airlines.
Where does the low-cost airline Wizz Air come from? voted the worst short-haul airline?
Jet2.com earns its first place on the podium thanks to a customer rating of 80 percent
However, Ryanair did not do so well on punctuality, with only 65 per cent of flights arriving on time.
The national airline British Airways is also under fire in the investigation.
Which? says: “British Airways, once considered one of the country’s premium airlines, has been widely criticized by respondents, with one traveler noting that they felt their experience was “a race to the bottom, presentation and presentation make the class cattle sound like something. “. better”. The airline scored just two stars for boarding, seat comfort and value for money, with no more than three stars in any other category. Overall, 2.3 per cent of flights were canceled less than 24 hours in advance, making them one of the most trusted airlines surveyed.”
The “worst offender” for last-minute cancellations was Eurowings, according to the survey, with the airline canceling 3.4 percent of its flights within 24 hours of departure, followed by Flybe (3.1 percent), now in receivership , and Guernsey-Aurigny Air The service, which despite scoring highly for punctuality last year saw a spate of cancellations, partly due to bad weather on the remote Alderney route (three per cent).
Jet2.com, on the other hand, earns its place on the podium thanks to a customer rating of 80 percent and an impressive array of stars in the various categories.
Travelers gave it an “impressive” five-star rating for customer service, with several customers praising the helpful and friendly staff. “the best airline by a country mile”.’
The airline, reveals the consumer group, is again achieving What? Recommended seller status.
Turkish Airlines is second in which? survey, but which one? Featured Seller Badge
Norwegian Airlines is the only other airline to receive the prestigious Which? Badge for recommended suppliers in the area, with what? He explained that “Well-rated Turkish Airlines and Finnair were rejected because they had terms and conditions that allowed them to cancel passengers’ return journeys if they missed their outbound flights, through no fault of their own.”
Norwegian achieved a customer rating of 74 percent and performed “well above average for both cancellations and delays”, with an “impressive” 80 percent of its flights canceled on time and just 0.6 percent last year canceled at short notice has been cancelled.
The underperforming airlines are fighting back
Wizz Air said: “At Wizz Air, we are committed to ensuring that passengers reach their destination on time and with minimal delay. We invest heavily in on-time performance, which is key to our highly efficient business model. A number of issues affecting the global airline industry contributed to a weaker on-time performance in 2022. These problems were the result of widespread staff shortages, particularly in air traffic control, ground operations and baggage handling, security and airports. We seek to continually review processes to mitigate these issues and are seeing an overall improvement in the on-time performance of our routes.
“Wizz Air operates a fleet of brand new, modern Airbus aircraft with an average age of 4.6 years, offering passengers comfort, space and modern interiors. The A321neo has the widest single-aisle cabin configuration with 239 18-inch wide seats. Every plane is cleaned after every flight and deep cleaned every night. The inflight menu is reviewed and updated every two months and based on customer feedback, a range of local products have recently been introduced on all Wizz Air UK flights. We welcome all customer feedback so that we can continually refine our processes to further improve the customer experience.”
Which? revealed that in second place Ryanair was awarded “a combination of one and two stars, including just one star for boarding experience, seat comfort, food and beverage and cabin environment, with one respondent summarizing their experience as ‘just awful’.”
A British Airways spokesman said: “We do not think this small survey, conducted during one of the most challenging times in global aviation, accurately reflects the views of the tens of millions of customers who have chosen to book the same with our area .travel .fly.Period of time While we don’t claim to always get it right, we are recognized for our service, recently named Best Airline 2022 at the News UK Travel Awards and nine Business Traveler Awards in the past two years.
“Our customers tell us they appreciate having a choice of cabins, flying to and from central airports at convenient times of the day, and our investment in new aircraft, new seats, Wi-Fi, new menus and the free Snacks and water we in offer our short-haul economy cabin and the largest carry-on baggage allowance of any British airline.’
A Tui spokesperson said: “So what? Again, the survey addresses less than one per cent of our customers and therefore cannot be used as an accurate representation.”
Ryanair and Eurowings did not respond to a request for comment.
Rory Boland, editor of what? Reis, said: “Travelers have had a hot time in recent years, with last-minute delays and cancellations an unacceptably common occurrence. While airlines such as Jet2.com have excelled in providing passengers with excellent customer service and reliable service , too many of their competitors can’t keep up.
“If alternative airlines are available for your route, avoid Wizz Air as their poor customer service record is likely to leave you empty-handed if your flight is delayed or cancelled.”
Last year, MailOnline Travel reported that a British holidaymaker had vowed never to use Wizz Air again after the airline canceled her flight from Portugal to London just eight hours before – and had no choice but to take an alternative flight or find hotel accommodation.
Source link
James is an author and travel journalist who writes for The Fashion Vibes. With a love for exploring new cultures and discovering unique destinations, James brings his readers on a journey with him through his articles.
