A new mom found herself “unable to pay” her electricity bill after being asked to pay nearly £ 1,800 for her tiny apartment.

Live reports from Birmingham the mother of one son, Irsi Hyka, called the huge quarterly bill a “joke”.

Irsi, 24, was told she has to pay a staggering £ 1,790.84, based on “estimated readings” from the central Birmingham apartment she shares with her partner and their two-month-old baby.

Mum is currently on maternity leave and was blown away by the bill as the price skyrocketed nearly 800% from around £ 200 per quarter.

He decided to file a complaint after initially receiving a £ 1,000 bill.



The new mom thought the account was a

Irsi contacted SSE Energy Service and asked them to check if her meter was registered correctly, but said no one had been sent to the property.

“I was charged £ 1,000 over a three month period,” he told BirminghamLive.

“It was crazy; it was also the summer months when I wasn’t home most of the time and my apartment is very small.

“I called them several times, I waited in line for many days. They asked me to email them the meter reading for a week and then they never called me back.

“I needed to call them back to have an inspector check my meter because I thought it was broken.

“They signed me for February 8 but they never arrived.

“I called them back and they told me that we saw that you have been booked, but we are sorry, we will organize another meeting”.



Irsi Hyka photographed with her beak

They didn’t show up again, telling Irsi that the team was “extremely busy”.

After that, she was told that her account would be suspended while they set another date.

So, to add to his surprise, he was given a “last warning before legal action” and was also fined £ 100 for late payment.

She added: “I called them over and over, they were so hard to help. I have a newborn, so it was so hard for me to reconnect or wait in line every day for more than 3-4 hours.” . For no reason.

“So I paid. Even though I am really struggling and have never used so much electricity, I had no choice. “

After shelling out the expensive sum of £ 1,119.64, he then received an email charging him £ 1,790.84 for the next term.

He continued: “But now I’ve received an email from them from April to June. It’s a joke ?

“I tried to call them so many times today that no one could help me. They won’t send anyone to check ”.

SSE Energy Service claimed that her account was based on “estimated readings” and that Ms. Hyka had also provided five-digit meter readings despite her account being “configured to receive only four-digit meter readings”.

BirminghamLive said its readings were “manually edited” based on an accurate reading in 2019 as a result.

The service stated that “due to lack of service” the problem was not detected “as fast as it could have been”.

The company has since apologized to the customer and updated their account.

He also confirmed that he would receive a refund for the amount owed.

Once the refund is processed, the company said it will also receive a £ 50 goodwill gesture.

A spokesperson for SSE Energy Service said: “We are very sorry to Ms Hyka for the time taken to resolve this matter. We can confirm that her account is now updated with the correct meter readings.”

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