It was named the best airline in the world at the “Aviation Oscars” – and received the “World’s Best First Class” award.
The secrets of success? Coming soon, courtesy of The Points Guy (TPG).
As part of a brand new video series called ‘Airplane Mode’, Nicky Kelvin, the site’s senior director of content, takes viewers on a ‘suite’ class ride on one of the airline’s A380s and talks to top Singapore employees. Airline approaches hospitality via the airline.
He even gets a lesson on how to serve meals to customers in first class – and discovers how picky the airline is about the details. Read on to find out more about Nicky’s behind-the-scenes adventures at a “five-star hotel in heaven”…
The lounges
Nicky Kelvin (above) of The Points Guy is the star of a new video series: Airplane Mode. The secrets of Singapore Airlines’ success is the subject of the first episode
Nicky takes a Suites class ride on a Singapore Airlines Airbus A380
Nicky’s journey begins at Changi Airport, a destination in itself, where guests can admire the impressive Jewel Waterfall, stroll through the butterfly garden and relax by the rooftop pool.
But the most exclusive area, Nicky reveals, is the luxurious Silver Kris first class lounge in Terminal 3 – which Singapore Airlines has invested $37m (£30m) to refurbish alongside the Krisflyer Gold Lounge.
Browsing the buffet, Nicky said there was “a wide selection of seemingly very healthy but delicious food” as well as a “huge range of drinks”, complete with a self-service wine bar – where Nicky quickly poured a glass. of Sauvignon Blanc.
In addition to self-catering, guests can also order from an extensive menu. Test his funny dish [Chinese noodles]Nicky said: “I really like it.” It’s something I order back home in the UK but I’ve never seen it like this with this beautiful beef on it.
“Rubby, tough, everything I like about it, but beef, that’s not really how you see beef. Absolutely fantastic.’
Singapore Airlines was named the best airline in the world at the “Oscars of Aviation” – and won for “World’s Best First Class”. Before the flight, Nicky ordered some fun at Singapore Airlines’ Silver Kris Lounge in Changi Airport’s Terminal 3
Nicky uses the self-service bar in Singapore Airlines’ Silver Kris Lounge
Nicky explored Singapore Airlines’ “ultra-exclusive” lounge, The Private Room
Nicky tested the bedrooms in the elite private lounge “on the road”.
Further afield, Nicky explored Singapore Airlines’ most exclusive lounge, The Private Room, which only accepts passengers with a first class ticket.
Nicky took viewers on a tour of the airline’s “ultra-exclusive” lounge in Terminal 3 and spoke to Tim Chua, Singapore Airlines’ VP Airport Operations.
Chua explained to Nicky the thought process behind the design.
He said: “It creates a break from the hustle and bustle outside and then adds to the overall feeling of privacy and calm.”
Nicky experienced it himself and relaxed in one of the enclosed sitting areas in the living room.
He said: “The movement and normality of the airport is behind you, but you are protected. “You can sink into that chair and this madness just exists somewhere else.”
Nicky revealed that guests can enjoy “spot-clean” en-suite showers with “beautiful products” and private toilets, as well as their own bed to relax in before their flight, which Nicky sank into.
The only problem? “Maybe you never want to leave,” Nicky remarked.
The suite
Nicky enjoyed a sumptuous meal served by Connie, Singapore Airlines’ senior flight attendant. Then I was taught how to serve customers
Connie shows that things must be put in a certain order
Above you can see the sumptuous swivel chair from the suite chairs
A first class suite ticket on board Singapore Airlines can cost tens of thousands of pounds and dollars.
But then there is “a very comfortable bed” that is neatly stowed away until passengers want to rest.
Passengers can also enjoy a separate, one-touch swivel seat, noise-canceling headphones and convenience kits.
In addition, Nicky described the storage space as “incredible”.
He said: “The suite has incredible storage space.” They even designed this room specifically for it [Hermes] “Birkin Bags because they know their customers here on board Singapore Airlines.”
Nicky enjoyed a sumptuous meal served by Connie, Singapore Airlines’ senior flight attendant. These included chilled Malossol caviar, French champagne, poached lobster, Chinese oxtail soup and lemon meringue pie.
Tickets for Singapore Airlines Suites can cost tens of thousands of pounds
Nicky’s dining experience included chilled caviar (above).
Nicky was able to order a chicken biryani with basmati rice
Nicky summed up his experience: “Suite dining in Singapore is not just an ordinary meal.”
Connie served the food with military precision. She first laid out a tablecloth and then, moving to the left, laid out a bread plate, butter, salt and pepper, a glass, cutlery and a presentation plate.
Connie explained the philosophy behind this very service: “Singapore Airlines Suites and First Class are all about exclusivity, privacy, comfort and personal attention.”
Nicky was even allowed to try the service, but it was soon not so easy because he initially put the tablecloth wrong and Connie corrected the placement of the salt and pepper.
Nicky summed up his experience: “Suite dining in Singapore is not just an ordinary meal. You not only get a good wine, but you get a wine that goes well with your food.”
Regulations
Nicky was able to change into a free nightgown in an upstairs toilet
Nicky had access to several luxury amenities, including a make-up mirror and a Lalique facial spray
To put the first class facilities to the test, Nicky slipped into the lavatories on the upper deck of the Airbus in the provided Lalique pyjamas. And sprayed herself with face spray.
The travel guru described the room as “probably one of the most beautiful bathrooms in the sky.”
When Nicky came back from the toilet he said: “[I’ve] Come back to what used to be my dining room, which is now a bed for me to rest in.”
Are there any downsides to this experience? Nicky revealed there weren’t any.
He told MailOnline Travel: “It was an experience of a lifetime and I was able to learn everything about everything from the rigorous training of staff to the preparation of each flight before passengers board.” the first class went out. This is luxury at its best.”
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James is an author and travel journalist who writes for The Fashion Vibes. With a love for exploring new cultures and discovering unique destinations, James brings his readers on a journey with him through his articles.
